Learn Javanese Mantra

1. TERMS AND CONDITIONS

1.1 Introduction

Welcome to Gendam.online, operated by ATHERO ARCANA (OPC) PRIVATE LIMITED (“Company,” “we,” “our,” or “us”). Our website provides information about and access to our services. By accessing or using this website, you agree to these Terms and Conditions.

1.2 Use of the Website

You agree to use this website only for lawful purposes and in compliance with applicable laws and regulations. You must not misuse the website, interfere with its operation, or attempt unauthorized access to its systems.

1.3 Services Offered

Gendam.online is a service-based website. The Company provides services as described on the website. Service descriptions, scope, pricing, availability, and applicable conditions will be communicated through the relevant website pages or directly to customers.

The Company reserves the right to update or modify its services, descriptions, and pricing when necessary.

1.4 Service Requests and Payments

Customers must provide accurate information when submitting service requests or making payments. Payments must be completed through the payment methods available on the website.

A service request may be processed or confirmed after successful payment verification, where applicable. The applicable service details and fulfilment arrangements will be communicated to the customer.

1.5 Service Fulfilment

As Gendam.online is a service-based website, physical product shipping and courier delivery are not applicable.

Services will be provided according to the description, scope, and fulfilment arrangements communicated to the customer. Depending on the service, fulfilment may take place online, digitally, or through another agreed method.

Customers may contact our support team for questions regarding service status or fulfilment.

1.6 Pricing and Changes

Prices and service details displayed on the website may be updated from time to time. Any applicable charges will be communicated before payment wherever required.

1.7 Intellectual Property

Website content, including text, graphics, logos, designs, and other materials owned by or licensed to the Company, is protected by applicable intellectual property laws. Reproduction or commercial use without prior written permission is prohibited.

1.8 Third-Party Services

The website may use third-party payment gateways or other external services. Your use of those services may be subject to the respective third party's terms and privacy policies.

1.9 Limitation of Liability

To the extent permitted by applicable law, the Company will not be liable for indirect, incidental, or consequential losses arising from the use of the website or temporary service interruptions. Nothing in these Terms excludes liability that cannot legally be excluded.

1.10 Governing Law

These Terms and Conditions are governed by the laws of India. Disputes shall be subject to the jurisdiction of competent courts in Delhi, subject to applicable law.

2. PRIVACY POLICY

2.1 Introduction

ATHERO ARCANA (OPC) PRIVATE LIMITED respects your privacy and is committed to protecting personal information collected through Gendam.online.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a service request, or make a payment.

2.2 Information We Collect

Depending on how you use our website, we may collect:

• Personal Information: Name, email address, phone number, and other details provided voluntarily.
• Service Information: Details required to understand, process, and fulfil your service request.
• Transaction Information: Payment status, transaction reference numbers, and refund-related information.
• Technical Information: IP address, browser type, device information, and website usage data, where collected.
• Communication Information: Information shared when contacting our support team.

2.3 How We Use Your Information

We may use your information to:

• Process and manage service requests.
• Verify and process payments.
• Communicate service updates and respond to inquiries.
• Investigate duplicate payment transactions.
• Process eligible refunds.
• Improve website functionality and service quality.
• Prevent fraud and unauthorized activity.
• Comply with applicable legal and regulatory requirements.

2.4 Payment Information

Payments may be processed through third-party payment gateways. Payment information may be handled by the relevant provider in accordance with its security standards and privacy policy.

We do not intend to store complete payment card details or sensitive payment credentials on our website servers.

2.5 Sharing of Information

We may share relevant information with payment gateways, service providers, technical support providers, and legal or regulatory authorities where required by law or necessary for legitimate business purposes.

We do not sell personal information to third parties.

2.6 Cookies

Our website may use cookies and similar technologies to maintain website functionality, understand usage, and improve the user experience. You can manage cookies through your browser settings.

2.7 Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Information is retained only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet applicable legal requirements.

2.8 Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about its processing.

For privacy-related requests, contact saket@atheroarcana.com.

2.9 Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their policies before sharing personal information.

2.10 Policy Updates

We may update this Privacy Policy from time to time. Revised versions will be published on this page with the updated effective date.

3. REFUND POLICY

3.1 Overview

This Refund Policy applies to service-related payments made through Gendam.online, operated by ATHERO ARCANA (OPC) PRIVATE LIMITED.

Refunds are permitted only in cases of duplicate payment transactions, subject to verification and applicable law.

3.2 Duplicate Payment Refunds

A duplicate payment occurs when a customer successfully pays more than once for the same service or service request, resulting in an unintended additional payment.

Customers who believe they have made a duplicate payment should contact our support team with the relevant transaction details.

3.3 Other Refund Requests

Refunds are not provided for reasons other than duplicate payments, except where required by applicable law or mandatory consumer protection requirements.

3.4 How to Request a Refund

To request a duplicate payment refund, customers must provide:

• Customer name.
• Registered email address or phone number.
• Service request or reference number, if applicable.
• Transaction ID or payment reference numbers for the duplicate payments.
• Date and amount of each payment.
• Payment confirmation or supporting evidence.

Our team will review the request and verify the transactions with the relevant payment provider where necessary.

3.5 Refund Processing Time

Once a duplicate payment has been verified and approved, the refund will be initiated to the original payment method, wherever supported.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, or card issuer. Any applicable updates will be communicated to the customer.

3.6 No Physical Shipping or Delivery

Gendam.online is a service-based website and does not provide physical product shipping or courier delivery. Accordingly, shipping and physical delivery charges or timelines do not apply.

Service fulfilment will take place according to the relevant service description and agreed arrangements.

3.7 Contact for Refund Requests

For duplicate payment refund requests, contact:

ATHERO ARCANA (OPC) PRIVATE LIMITED
Email: saket@atheroarcana.com
Phone: +91 9560044150

Please include the relevant transaction details to help us investigate your request.

4. CONTACT US

For questions about our services, these Terms and Conditions, the Privacy Policy, or the Refund Policy, please contact:

ATHERO ARCANA (OPC) PRIVATE LIMITED
Website: https://Gendam.online/
Address: 6200, Sector B, Pocket 9, Vasant Kunj, New Delhi, Delhi 110070, India
Email: saket@atheroarcana.com
Phone: +91 9560044150

Service Fulfilment & Delivery

Gendam.online is a service-based website and does not provide physical product shipping or courier delivery. Accordingly, shipping and physical delivery charges or timelines do not apply.

Service fulfilment will take place according to the relevant service description and agreed arrangements.